This week I presented the outcomes of some of the recent work we've been doing with Auckland Libraries around using co-design to develop better products and services for their customers at the LIANZA Conference in Christchurch, alongside the wonderful Rhi Munro.
In particular we focused on how the work we've been doing to build co-design and innovation capability across libraries has had such a strong positive and enabling impact on culture, building a renewed sense of agency for many of the people involved in our co-design programme.